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sultanplay77 Privacy Policy for Your Account

This Privacy Policy explains exactly what data sultanplay77 collects when you open an account, deposit via DANA or QRIS, or contact our support team — and how we…

Account data handled transparentlyDANA, OVO, GoPay & QRIS transaction records securedData requests answered within 7 working daysCookie preferences controllable from your browserIndonesia-specific access depends on local law

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What This Privacy Policy Covers and Why

sultanplay77 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you create an account or complete a deposit using DANA, OVO, GoPay, QRIS, a virtual account or bank transfer through BCA, BRI, Mandiri or BNI, we collect data necessary to process that transaction and maintain your account record. This includes your registered phone number, email

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address, chosen payment method identifier and transaction timestamps. We do not sell your personal data to third parties. Data collected during identity verification — required before account access is granted — is held under strict retention limits and deleted once the verification purpose is fulfilled. Access
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to stored records depends on local law and the jurisdiction in which your account was opened. Indonesian regulatory requirements shape how long we retain payment and account data, and we comply with applicable rules as they apply where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Team online

Live Chat — Privacy Queries

Open the live chat widget from your account dashboard, available 08:00–00:00 WIB daily. A privacy query raised here is escalated to our data team within two hours during operating hours.

Email — Data Requests

Send your data access, correction or deletion request to our dedicated privacy email address listed in your account settings. We aim to respond within 7 working days of receipt.

Account Settings — Cookie Controls

Manage your cookie preferences directly inside the Account Settings panel. Changes take effect immediately and do not require contacting support or waiting for a response.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

From the moment you complete phone verification and open your account, sultanplay77 applies defined data-handling practices across every touchpoint — from wallet deposits to live chat transcripts.

Encrypted Account Storage

Your account credentials and verified phone number are stored using encryption at rest. Access to these records inside our systems is restricted to authorised personnel only, with activity logs maintained.

Payment Data Isolation

DANA, OVO, GoPay and QRIS transaction references are stored separately from your profile data. We retain only the reference needed for dispute resolution, not full wallet credentials.

Cookie Policy and Controls

We use session cookies to keep your lobby state between pages and analytics cookies to understand how the mobile deposit path performs. You can disable non-essential cookies from Account Settings at any time.

Retention Schedule

Account activity data is held for the period required under applicable Indonesia financial rules. Once that period passes, records are deleted or anonymised. The exact schedule depends on local law.

Third-Party Data Sharing

We share data only with payment processors — such as the rails behind QRIS and virtual account transfers — and identity verification providers. No data is passed to advertising networks without your explicit opt-in.

Your Rights and How to Exercise Them

You have the right to request a copy of the data we hold on your account, ask for corrections, or request deletion where local law permits. Submit requests via the email path listed in Account Settings.

Common Questions About Your Privacy on sultanplay77

These questions cover what Indonesia account holders most often ask about the sultanplay77 Privacy Policy — from what data we collect at registration through to how long we keep transaction records and how to request changes.

We collect your phone number, email address and the payment method you use — such as DANA, OVO, GoPay or QRIS — along with transaction timestamps. We collect only what is needed to operate your account and process deposits.

We share payment references only with the processors that handle DANA, OVO, GoPay, QRIS and bank transfer rails. We do not sell your transaction data or pass it to marketing companies.

Retention periods follow applicable Indonesia financial regulations. The exact duration depends on local law. Once the required period ends, records are deleted or anonymised in line with our retention schedule.

Yes. Submit a data access request via the email address in your Account Settings. We aim to respond within 7 working days. Availability of certain records depends on local law and verification of your identity.

Minor corrections — such as email address updates — can be made inside Account Settings after phone verification. For identity document corrections, contact our support team via live chat between 08:00 and 00:00 WIB.

We use session cookies for lobby navigation and analytics cookies to monitor mobile deposit path performance. Non-essential cookies can be disabled immediately from the Account Settings panel — no support ticket required.

This Privacy Policy applies to all account holders using the platform, including those in Jakarta and Surabaya. Specific data rights and access to certain account features depend on local law in your region.

sultanplay77 Privacy Policy for Your Account

How to Reach Us About Your Data

Live Chat — Privacy Queries

Email — Data Requests

Account Settings — Cookie Controls

How We Protect and Manage Your Information

Encrypted Account Storage

Payment Data Isolation

Cookie Policy and Controls

Retention Schedule

Third-Party Data Sharing

Your Rights and How to Exercise Them

Common Questions About Your Privacy on sultanplay77

01 What personal data does sultanplay77 collect when I open an account?

02 Does sultanplay77 share my DANA or OVO transaction data with other companies?

03 How long does sultanplay77 keep my account and payment records?

04 Can I request a copy of the data sultanplay77 holds on my account?

05 How do I update or correct personal information on my sultanplay77 account?

06 What cookies does sultanplay77 use and how do I control them?

07 Does the sultanplay77 Privacy Policy apply to me if I am in Jakarta or Surabaya?

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